How can we help?
Email us
Include your app version and, if you can, a screenshot. We usually reply within one to two business days.
hey@infoxera.comGetting started
How do I invite my partner?
Open your Ours space and tap Invite partner. Share the invite code with your partner, then ask them to download Ours, create an account and enter the code. They join your shared space straight away.
Does my partner need their own subscription?
No. One subscription covers both of you. Your partner joins free with your invite code.
What's the difference between Personal and Ours?
Personal is your private space. Only you can see it. Ours is the space you share with your partner: both of you can see and add expenses, budgets and goals there, and both phones update instantly.
Splitting expenses
How do splits work?
Each shared space has a default split rule:
50/50: every shared expense is split evenly.
By income: you set a ratio, like 60/40. Only the ratio is shared; your incomes stay private.
Custom: change the split for any single expense.
We share one pot: for couples with one income or a joint account. There are no IOUs and the settle-up balance is hidden.
How does settling up work?
Ours keeps a running balance of who owes whom based on who paid and how each expense is split. When you pay each other back, record a settlement and the balance resets. Ours doesn't move any money itself.
Can I change the split rule later?
Yes. Changing the default applies to new expenses. Existing expenses keep the split they were saved with, and you can edit any of them individually.
Subscription
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Ours and tap Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid being charged. You keep access until the period ends.
Deleting the app or your account does not cancel the subscription.
How do I restore my purchase on a new phone?
Sign in to the same Apple ID on your new phone, open Ours, and tap Restore purchases on the subscription screen or in Settings.
Currency
Which currencies does Ours support?
You can pick any major currency for each space. If you add an expense in a different currency, for example while travelling, Ours converts it automatically into the space's currency using current exchange rates and saves it in that currency.
Why is the converted amount different from my bank statement?
Banks and card providers add their own rates and fees. You can edit the converted amount to match your statement at any time.
Account and data
How do I delete my account?
In the app go to Settings › Delete account. This permanently deletes your account and your Personal space. Your shared Ours space stays with your partner so their records aren't lost. Remember to cancel your subscription in your Apple ID settings too.
If you can't access the app, email us from the address linked to your account and we'll delete it for you.
Can my partner see my Personal space?
No. Your Personal space is never visible to your partner. Read more in our Privacy Policy.
Is Ours on Android?
Ours is coming soon to both iPhone and Android, and you and your partner will be able to use different phones.